Use case · Manufacturing
Manufacturing managed IT & uptime
Keep shop-floor and logistics systems available with 24/7 monitoring, Teams Voice and tested recovery.
Key metrics
Results at a glance
Uptime support
24/7 helpdesk
Continuity
Disaster recovery
Voice
Teams IVR
Ops model
Managed IT
Problem statement
The challenge
Manufacturing and logistics sites saw shop-floor systems fail with little warning. Plants struggled to reach the right person quickly, and backups existed without proven recovery — turning every incident into an existential risk for production.
Architecture solution
How we solved it
We stood up always-on monitoring, patching and health reporting for plant-adjacent infrastructure, deployed Microsoft Teams Voice with IVR and call queues for plant and logistics coordination, and validated backup/recovery with capacity tuning and runbooks sized for manufacturing sites.
Business impact
What changed
Issues were caught in monitoring instead of when the line stopped. Voice and queues connected plants, warehouses and support without phone-tag delays, and incidents became recoverable instead of existential.
Deliverables
What we put in place
- Automated patch management & real-time reporting
- Microsoft Teams Voice (IVR & call queues)
- Proactive cost, capacity & network performance tuning
Next step
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